Billing and plans
Your Senergy subscription determines how many requests the platform can respond to on your behalf each month and which features are available. Billing is managed in Settings → Billing & Plan.
| Plan | Monthly price | Credits per month | Best for |
|---|---|---|---|
| Free | No charge | 10 | Getting started and exploring the platform. |
| Starter | NGN 30,000 | 20 | Independent installers and local contractors. |
| Growth | NGN 100,000 | 70 | Commercial providers growing their pipeline. |
| Pro | NGN 200,000 | 140 | High-volume provider chains. |
What are credits?
Section titled “What are credits?”Credits are the platform’s usage currency, included with your plan and drawn from a single balance. You spend them to unlock the masked buyer contact details of a request before you win the quote, priced by the size of the opportunity. See Unlocking customer details.
A Free account includes 10 monthly credits. If you run out before the end of the month, unlocking is unavailable until your credits reset at the next billing cycle. Moving to a higher plan raises your monthly allowance.
Upgrading your plan
Section titled “Upgrading your plan”- Go to Settings → Billing & Plan.
- Click Change Plan and select the plan you want.
- Click Upgrade. You will be redirected to the payment gateway to complete the transaction. The upgrade takes effect once payment has been confirmed.
Two requirements must be met before you can upgrade: your account must be an Owner and your email must be verified. If either condition isn’t met, the upgrade button will be disabled with a tooltip explaining why.
Downgrading or cancelling
Section titled “Downgrading or cancelling”- Go to Settings → Billing & Plan.
- Click Cancel Subscription.
- Confirm the cancellation.
This is a scheduled change, not an immediate one. Your current plan stays active until the end of the billing period. After that, the account moves to the Free plan automatically. You will not lose access mid-cycle.
A warning banner appears in the Billing tab once a cancellation is scheduled, showing the exact date your access will change.
You do not lose your data, templates, or products when moving to Free. You lose the higher monthly credit allowance, which reduces how many customer details you can unlock each month.
To undo a cancellation: click Resume Subscription before the billing period ends. Only Owners can cancel or resume subscriptions.
Billing invoices
Section titled “Billing invoices”Past invoices are listed in the Billing & Plan tab. Each shows the amount paid, status, and date.
Payment account (for receiving money from buyers)
Section titled “Payment account (for receiving money from buyers)”This is separate from your subscription. Your subscription is what you pay Senergy. Your payment account is where Senergy routes the money buyers pay you for reserved quotes.
To link a payment account: go to Settings → Billing & Plan → Payment Account, select your settlement bank, enter your 10-digit account number, and click Link Payment Account. See Getting paid.