Customer privacy

Senergy controls when buyer contact details are available to protect buyers from unsolicited contact.

What you can see while quoting

When you open a request, you have access to everything you need to prepare an accurate quote: the buyer’s property type, area, energy requirements, and appliance survey. The buyer’s name, phone number, email address, and street address are not displayed at this stage.

When full contact details become available

The buyer’s full contact details become visible on the quote once they complete it by paying in full. At that point, you can view their name, telephone number, email address, and full property address, and contact them directly to arrange the work. This access is granted automatically and costs nothing. See When you win a quote.

Unlocking details before you win

You can also unlock a request’s contact details before a buyer completes your quote by spending credits. This opens a direct line to a promising buyer earlier in the process, and is priced by the size of the opportunity. See Unlocking customer details for how it works and what it costs.

Note: Whether details are earned on completion or unlocked with credits, all engagement before that point takes place through the quoting process on the platform.